Aderant builds intelligent ticket triage with Amazon Nova

What moved

Learn how Aderant built an intelligent ticket triage system on Amazon Nova Lite through Amazon Bedrock, automating context gathering, classification, routing, and knowledge enrichment for its cloud operations team.

Why it matters

Filed as a public note from AWS, 2026-09-24. Tagged Enterprise.

On the record

• Filed from the AWS official RSS on 2026-09-24.
• Primary source host: aws.amazon.com.
• Learn how Aderant built an intelligent ticket triage system on Amazon Nova Lite through Amazon Bedrock, automating context gathering, classification, routing, and knowledge enrichment for its cloud operations team.